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Health Care Service
Chicago, IL | Full Time
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Customer Advocate I - Union (Bilingual Required)
$41k-51k (estimate)
Full Time | Business Services 1 Month Ago
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Health Care Service is Hiring a Customer Advocate I - Union (Bilingual Required) Near Chicago, IL

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

This is a Union RoleJob SummaryUnder supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
Additional Job Description
This is an ONSITE position at our Pilsen Chicago Office location.
  • Competitive Pay!

  • Great Benefits including Medical, Dental, 401K, etc.,

  • 10% pay differential for Bilingual Spanish Speakers after the training period

  • UNION position

JOB REQUIREMENTS:

* Bilingual (Fluent Spanish and English)
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills.
* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS:
* 9 months customer service experience.
* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
* Knowledge of medical terminology and anatomy.
* Proven ability to learn quickly and adapt to change.
* Referral preference given to applicants able to take and meet testing criteria.

** No Relocation Assistance provided**

** No Visa Sponsorship available**

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$41k-51k (estimate)

POST DATE

04/03/2024

EXPIRATION DATE

05/06/2024

WEBSITE

healthcareservicesgroup.com

HEADQUARTERS

BENSALEM, PA

SIZE

100 - 200

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Business Services

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