Health Advocate has been helping Americans navigate the complexity of the healthcare system for over 19 years. Our employees are the heart of our business. Our Personal Health Advocates are compassionate experts who are always there when needed most. Our company is headed by industry leaders who bring years of experience helping people navigate the healthcare system. Come join our team! Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Plus, consider these perks: Benefits for full- and part-time employees, generous paid time off, and fun employee events, like holiday luncheons and dress down days! **THIS IS AN IN OFFICE POSITION** BASIC FUNCTION Responsible for receiving data and data enter to appropriate system or database ensuring 100% accuracy; coordinate with co-workers to ensure a balanced workload, and provide assistance to ensure deadlines are met; assist members with scheduling appointments at assigned events ensuring to collect all required information MAJOR JOB ACCOUNTABILITIES Data Entry Functions - Perform data entry of information/data provided by internal sources into appropriate system or database as well as schedule member’s appointments ensuring adherence to department and corporate policies, procedures and timelines * Receive data and data enter into appropriate system or database ensuring 100% accuracy * Provide data entry to co-worker for internal audit ensuring discrepancies are corrected * Copy and file data entry documentation upon audit completion according to established procedures * Coordinate with co-workers to ensure a balanced workload, and provide assistance to ensure deadlines are met * Assist members with scheduling appointments at assigned events ensuring to collect all required information * Exercise exceptional customer service skills in an effort to optimize each contact with the member *Know and support approved departmental and corporate policies and procedures Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications. Education * High school diploma or GED required Experience * Minimum six months clerical, data entry or customer service experience required Other * Basic knowledge of Word required * Intermediate knowledge of Excel required Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)