Overview

HEAL Medical Center seeks a Front Desk Receptionist dedicated to exceeding expectations and providing exceptional service, creating a warm, welcoming atmosphere for patients and visitors. This pivotal role is the face of our clinic, responsible for making lasting first and last impressions. If you're passionate about helping others and want to make a real difference in people’s lives, join us in our mission to provide outstanding healthcare services.

Key Responsibilities

• Customer Service Excellence: Ensure every patient and visitor feels valued and welcomed by providing information about our services, answering questions, and maintaining a professional, friendly demeanor.
• Appointment Coordination: Efficiently schedule appointments, managing calendars for patients and prospective patients to optimize clinic operations.
• Communication Hub: Serve as the first point of contact for incoming calls, directing them appropriately, and ensuring all inquiries are addressed promptly and courteously.
• Patient Check-In: Verify patients' billing information, insurance eligibility, and demographics. Collect necessary payments and co-payments, and prepare charts for daily patient check-ins.
• Insurance Liaison: Handle insurance-related tasks, including verifying coverage and obtaining necessary referrals, ensuring compliance and patient readiness.
• Administrative Support: Perform various administrative duties such as drafting correspondence, managing emails, photocopying, and faxing, contributing to the clinic's smooth operation.
• Security and Privacy: Maintain clinic security and patient privacy by adhering to protocols and controlling access from the reception area.

Qualifications

• Experience: 1-2 years in a Front Desk Receptionist or office manager role, with at least 6 months in a medical receptionist position preferred. Experience with electronic medical record systems is a plus.
• Skills: Proficiency in office and computer skills, including filing, telephone etiquette, and basic software applications. Exceptional communication abilities, with a preference for bilingual candidates (Spanish/English).
• Attributes: A welcoming presence, attentive listening skills, and the ability to communicate clearly and effectively with a diverse range of individuals.

Why Join Us?

At HEAL Medical Center, you'll be part of a supportive team dedicated to making a difference in the community. We offer a rewarding work environment, opportunities for professional growth, and the chance to contribute to high-quality patient care. If you align with our values of excellence, compassion, and respect, we encourage you to apply.

Application

Ready to make a meaningful impact? Join our team and help us create a caring, supportive environment for all who walk through our doors. Apply now to become a part of the HEAL Medical Center family. Preference will be given to candidates with bilingual skills (Spanish/English).

Job Type: Part-time

Pay: $13.50 - $15.90 per hour

Expected hours: No less than 20 per week

Benefits:

• 401(k)

Schedule:

• 4 hour shift
• Monday to Friday

Work Location: In person