HDG's Housekeepers play the most crucial component in our guests' stay - the cleanliness of their room. Without good housekeepers, our company could not operate. Our Housekeepers must be able to work well with others, have diligence in their work, and put our guests' quality of stay as a main priority.

In an effort and manner that represents HDG Hotels Legacy Division’s vision, mission and values, this position is primarily responsible for ensuring standards of cleanliness, hygiene, and tidiness are maintained throughout the hotel. This leader manages the housekeeping and laundry departments efficiently and control costs by performing the following duties.

• Provide the highest quality of service to the guest at all time.
• Monitor and ensure compliance with all guidelines for operation
• Maintain guest privacy.
• Initiate and coordinate with maintenance to ensure that maintenance requests are initiated on a timely basis utilizing Quore and that the property is maintained in a like-new condition.
• Have a thorough knowledge of the property and the community.
• Manage and coordinate the activities of the Housekeeping staff.
• Lead daily huddles with enthusiasm and accordance with company standards.
• Interpret job specifications to the Housekeeping staff and assign duties.
• Initiate or suggests plans to motivate associates to achieve work-related goals.
• Monitor Housekeeping department uniform standards.
• Comply with all regulations and guidelines for Human Resource tasks.
• Have a thorough knowledge of the room types and the differences between them.
• Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
• Establish an effective communication and information system though logs, monthly meetings, coaching and counseling.
• Complete weekly schedules for Housekeeping staff based on service levels and budget guidelines.
• Inspect all areas of the hotel (rooms, public space back of the house, grounds) to ensure sanitation, brand and health standards are met.
• Review all Do Not Disturb signs are still present at the end of the day and are noted in the system and received a letter acknowledging the request.
• Complete a final room status check in Property Management System prior to concluding the day.
• Take monthly inventories and purchase supplies within budgeted guidelines. Ensure that associates have a sufficient amount of necessary supplies.
• Order and receive supplies to maintain appropriate inventory levels.
• Communicate on a timely basis the changes in room status throughout the day.
• Coordinate room cleaning (breakout) to ensure sanitation standards are adhered to.
• Coordinate weekly, quarterly, and yearly cleaning projects, complying with policy.
• Load all quarterly deep cleans into Quore for tracking purposes.
• Ensure that all guest room keys gathered from vacant rooms are retrieved and secure and returned to the front desk.
• Ensure quality standards are being maintained in all guest rooms.
• Ensure all equipment is in working order.
• Responsible for control of floor keys issued to housekeepers
• Responsible for inventory of guest loan item (roll-aways and cribs)
• Responsible for the management of the Lost and Found inventory and making sure it is loaded and removed from Quore appropriately.
• Ensure that all brand and company standards are maintained.
• Wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Implement company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis.
• Conduct a monthly department meeting to review safety, security, and any new procedures and solicit input from all associates. Keep detailed minutes and sign- in sheets on file.
• Schedule staff and work according to productivity standards and forecasted occupancy.
• Must properly document all company policy violations by any staff whom you supervise as well as, the documentation of any and all associates actions taken.
• Promote teamwork and associate morale.
• Analyze and resolve work problems or assist associates in solving work problems.
• Coach and counsel associates to encourage positive behaviors and correct negative behaviors.
• Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level. 
• Must be thoroughly familiar with HDG Legacy Employee Handbook. Associates must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the Handbook.
• Other duties as assigned, of which the associate is capable of performing.