Assistant Community Manager

The Assistant Community Manager is responsible for the day-to-day operation of the community. They will work closely with the Community Manager, Leasing Staff, Maintenance Supervisor and Maintenance Technicians to ensure the office and the property are in great condition.

Duties

Leasing

·Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

·Files own guest cards and maintain according to established procedures.

·Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits – close the sale.

·Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

·Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

·Ensure apartment is ready for resident to move-in on agreed date.

·Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

·Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

·Monitor annual rent increase of current residents. Distribute and follow-up on rent increase notices.

·Assist in monitoring advertising effectiveness.

·Distribute all company or community-issued notices.

·Represent the company in a professional manner at all the times.

Administrative

·Operate computers programmed with property management software to record, store and analyze information.

·Understand the Apartment Association lease and contracted credit report application.

·Accept rental payments and post rents to the computer.

·Comply with federal, state and company policies, procedures and regulations.

·Record monies collected and prepare bank deposit slips on an on-going basis.

·Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.

·Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.

·Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.

·Prepare statement of accounting notices for past residents.

·Prepare, review and close financial books for assigned properties on a monthly basis.

·Provide accounting support to Property Managers.

·Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.

·Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.

·Provide general clerical assistance to community office

Resident Retention

·Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

·Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

·Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

·Maintain open communication with Property Manager and Maintenance Supervisor.

·Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

·Enforce policies of the community.

Neighborhood Marketing

·Advise residents of referral concessions (if permitted).

·Assist in conducting market surveys and shop competitive communities.

Safety Responsibilities:

·Learn and ensure compliance with all company, local, state and federal safety rules.

·Ensures that unsafe conditions are corrected in a timely manner.

Essential Job Functions:

·High School Diploma or equivalent required; some college preferred.

·A minimum of one year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.

·Must possess strong attention to detail and sales ability.

·Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

·Demonstrate an ability to support and contribute to community team.

·Demonstrate strong oral and written communication skills.

·Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software.

·Must possess a positive attitude and the ability to smile under all circumstances.

·Participate in training in order to comply with new or existing laws.

·Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

·Comply with expectations as demonstrated in the employee handbook.

·Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

·Successfully pass drug test.

Core Values:

In order to achieve success the CORE Realty Management team must embrace certain core principles and values.

·Honest

·Have Integrity

·Competent

·Creative

·Professional

·Driven

Reports to: Property Manager

Schedule: Tuesday - Saturday, 8 AM to 5 PM

Additional Requirements:

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift

Work Location: In person