To ensure delivery of specific assigned SLAs like CSAT through hisor her team , Process Adherence or Compliance , , , Team Attrition , Training Development and Initiatives , PEOPLE MAGICIAN , (1.

1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2. To provide regular updates and facilitate in resolving and addressing team issues and concernsor3.

To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.

The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.

To consistently meet or exceed all agreed execution parameters as defined for the process.