Endpoint (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.

To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.

To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.

In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.

5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA