Job Title

Senior Support Lead

Job Description
(Define At least 6 points which candidate is supposed to do)

• NRS II or SRA Certified
• Capable of delivering all level 1-3 Services
• Router turn up (7250,7705, 7750 SR1, IXR)
• Greenfield Router Large Integration7750/Router turn up (7250,7705, 7750 SR1, IXR)
• Maintenance Window preparation and pre-check, run scripts, reboot router, post checks.
• Maintenance Windows Network Cut In
• Maintenance Window Cut-Over SR HUB
• Provide on-site monitoring and troubleshooting support for assigned special events.
• Software Maint. Window preparation and pre-check, run scripts, reboot router, post checks.
• Router SR turn-up for Migration Large Brownfield SR HUB
• Migration MoP preparation
• Network Integration (Staging or Field) & validation
• ATP Creation and approval
• Status reporting
• Knowledge of Microsoft Office (MS Word, Excel, Power Point, Visio)