The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations.

The SS supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people.

The SS operates under the direction of the RGM and directly manages a shift of Team Members.

Profitability :

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest :

Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People :

Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations :

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Performs duties of the Team Member when necessary

Qualifications And Skills : :

• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles

Last updated : 2024-02-23