Overview

Hello! We’re so glad you found yourself here!

Haynes Furniture has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk in 1930. Based in Virginia Beach, Va., the company offers furniture, mattresses, rugs and flooring through its stores in six states with approximately $200 million in sales annually. Success of the company is all thanks to our dedicated associates with the drive and determination to serve our customers. We will ultimately become the most trusted furniture company through our Values: Respect. Quality. Grit. Growth.

The Chief Operating Officer (COO) partners with executive team to lead, architect and implement strategic objectives and operational improvement initiatives. Directs and oversees day-to-day operations of the stores, warehouses, distribution centers and vendor logistics with the goal of exceeding the expectations of our internal and external customers. We are looking for an industry-expert that will develop and implement world-class operational procedures and processes that ensure maximum efficiency and profitability.

Responsibilities

• Implement strategically important cross-functional projects, facilitating operational progress, as well as identifying and resolving blockers. Foster and enable cross-departmental collaboration.
• Ensure accountability of tasks and projects related to strategic business goals are planned, managed, and delivered effectively across the organization
• Build and maintain a high-performance culture with effective governance and reporting procedures: foster a positive “can do” corporate culture with high levels of positive energy.
• Develop and implement communication plans across the company to ensure teams are aligned around mission, strategy, and goals; ensure reporting teams are aligned on strategic priorities and deliverables.
• Ensure achievement of collaboration and engagement from key stakeholders within the business.
• Manage budget for optimum P&L performance.
• Negotiate contracts and manage relationships with shipping, delivery, supply companies and all operational business partners.
• Maintain and outstanding level of quality, improving the supply chain flow for efficiency & effectiveness; while continuously striving for a zero-fault environment.
• Lead the Company initiatives to improve the quality of inventory control
• Lead key operational deliverables that ensure sustainability
• Set comprehensive goals for performance and growth initiatives
• Ensure the company vision and mission are executed and team performance is properly measured to stretch and inspire
• Oversee daily operations of the company and the staffing needs of the business
• Evaluate performance by analyzing and interpreting data and metrics using best practice
• Provide clear updates & key results to Executive team on progress, blockers and risks associated with strategic objectives and ongoing projects.
• Provide timely and accurate responses to all internal and external stakeholders.
• Build effective and consistent governance and reporting structures.
• Goal-set and direct the operations of the company in support of its goals. Measure progress, adjust processes accordingly and manage expectations in a professional manner
• Ensure optimum logistical movement of all products, supplies and merchandise
• Conduct regular meetings with the staff at all levels to discuss trends, future forecasts and prioritize projects
• Develop and publish various weekly, monthly, semiannual, annual, and adhoc reports
• Coach/develop/train. Perform annual reviews.

Qualifications

• A skilled and confident communicator (verbal and written)
• Effective interpersonal skills
• Exercise discernment and good judgment
• Prioritize efficient time management; ability to effectively support all workgroups
• Demonstrate thorough knowledge of business lines and products/services
• Resourceful and detail oriented
• Work independently and effectively across multiple projects and teams
• Drives for high productivity/performance and knows the tools and techniques which can be leveraged
• Enjoys breaking complex problems into simple solutions
• Strong project management and planning skills

Education: 4-year Degree in Operations, Supply Chain Management, and/or and Business Administration, Masters and/or APICS certified a plus

Experience: 5 years at the executive level with an understanding of advanced business planning and regulatory issues