48 customer service representative Jobs in kennesaw, ga
American Carpet South is Hiring a Customer Service Representative II Near Kennesaw, GA
The primary role of the Customer Service Representative II is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our "Say Yes" values while maintaining financial objectives.
About You
(Who we're looking for)
- You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
- Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.
(What you would be in charge of)
- You will be making and receiving a high number of scheduling calls.
- You will verify purchased items with the customer to ensure they receive the correct product.
- You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
- You will follow up with the customer upon installation to make sure they are highly satisfied.
(Your experience may be similar to)
- You value customer service and understand what it means to SAY YES to the customer
- You are not afraid of challenges and adapt to changes in processes.
- You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
- Problem solving is something you call yourself a pro at
(What we need you to rock in)
- You understand and know what it means when people say "Teamwork makes the dream work". Working overtime and/or weekends does not worry you.
- You are organized and like everyone to keep things as such
- Medical, Dental, Vision
- Vacation (Planned Time Off)
- Sick/Personal (Unplanned Time Off)
- Flexible Spending Accounts
- Health Savings Account (HSA)
- Commuter Accounts
- 401k with Employer match
- Voluntary Short Term Disability
- Company Paid Life Insurance and ADD
- Employee Assistance Program (EAP)
Job Summary
Full Time
$36k-45k (estimate)
04/27/2024
05/15/2024
acsouth.com
Passaic, NJ
100 - 200
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The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.
