LOAN SERVICING REPRESENTATIVE II - ESCROWSUMMARY This position is responsible for performing a variety of loan servicing functions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Review insurance policies.Pay insurance and taxes on escrowed accounts. Perform annual escrow analysis.Perform ARM analysis reviews.Monitor PMI reports and requests; ensure proper guidelines are followed.Monitor escrow mailbox and complete requests.Update loan collateral tracking information; respond to authorized requests for loan information; communicate with loan staff in all regions.Answer telephone and assist customers with questions.Process loan payments and prepare checks. Perform loan maintenance requests.Monitor and prepare reports for various departments.Assist other loan servicing staff with a variety of duties, as assigned. Comply with all banking regulations, policies, and procedures.NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.SUPERVISORY RESPONSIBILITIES None.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED).Possess a minimum of at least two years of general loan processing or servicing work experience. Formal education or training may be substituted for the required work experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.OTHER SKILLS AND ABILITIESOperate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, calculator, etc.). Basic PC knowledge.KEY CONTACTS--Internal and External Has frequent contact with loan officers, other bank employees, and customers. CERTIFICATES, LICENSES, REGISTRATIONSValid driver’s license. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 15-20 pounds. Specific vision abilities required by this job include close vision, and distance vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.COMMENTSPosition may require occasional travel to various locations for job related business