Hawkeye Motor Works of Davenport is looking for a Full-Time Service Writer/Advisor.

Job description: Check in vehicles, set up and maintain repair-orders, communicate with customers, Schedule appointments

Requirements:

• Valid driver’s license
• Experience with servicing motorcycles servicing vehicles
• Good communication Attention to details
• Ability to use computer system
• Hustle This is a full-time, 5-6 day per week job.
• We are open 9-6 M-W and F., 9-8 on Th, and 9-4 on Sat. Pay is negotiable. If you’re good, we’ll pay to keep you!! Try us!!

This person must be willing to work in a fast pace environment and work well with a team.

Additional job requirements:

• Provide high level of customer service
• Provide good communication to customers and employees
• Ability to communicate with technicians on repair orders
• Ability to work with parts department
• Ability to work with sales team
• Handle customer complaints immediately
• Make cost estimates for repair and maintenance procedures to provide to customers
• Confer with customers to determine problems with units to determine issues
• Explain repair procedures to customers prior to beginning work
• Prepare invoices at the end of the repair or maintenance procedure
• Explain diagnostic test results to customers and provide detail information regarding extent of damage
• Provide customers with information on best brands and possible prices
• Provide customers with information on repair and maintenance procedures
• Make lists of needed parts and order or purchase from vendors
• Answer phone calls and assist customers with service estimates and scheduling
• Tracking Repair orders, parts order status, and scheduling technicians
• Writing internal, customer, and warranty repair orders, noting damage, and attaching pictures
• Following up ensuring customers needs are being meet
• Invoicing closed repair orders
• Possess product knowledge and understanding of mechanical components
• Possess computer knowledge
• Must be able to work Saturdays
• All other duties assigned by manager

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Davenport, IA 52806: Relocate before starting work (Required)

Work Location: In person