Doubletree by Hilton Downtown Davenport is looking for an experienced sales coordinator who is ready for a rewarding new position in the hospitality world.

General Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary resource for the operational and administrative functions for group block management including building blocks, entering group rooming lists, managing group inventory, billing, and pre-arrival tasks as required.
• Assign room(s) according to guest requests and preferences whenever possible.
• Act as a resource to the hotel and the client for information.
• Verify information and disseminate as appropriate.
• Maintain a working knowledge of the sales, reservations and front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
• Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to insure financial objectives of the property are met.
• Possess a working knowledge of the brand’s guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
• Attend appropriate meetings to be aware of business trends, new bookings and changes to current bookings.
• Attend Weekly Strategy Meeting.
• Maintain accurate files and systems for information retrieval as it relates to group bookings.
• Provide professional customer service to internal and external candidates
• Correspond regularly with group contacts in regards to modifying existing reservations, fulfilling special requests, etc.
• Maintain knowledge of current hotel events, activities, hours of operation, as well as any dining options that may be available.
• Post charges to guest accounts as designated.
• Facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due.
• Perform other duties as assigned.