Exciting Fully Remote Junior Salesforce Administrator Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems!

***Please note, the preferred work schedule for this position Monday-Friday from 8:00 am-5:00 pm in the Pacific time zone.***

Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems, an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligent state-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25 years. At Hawk Ridge Systems, we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing career development opportunities throughout our Company! Additionally, in 2023, we were identified as a “Top Diversity Employer” by Circa, and more recently, we were recognized by Monster.com as a “Top Workplace for Remote Work”.

Hawk Ridge Systems is continuing to expand throughout North America by adding a Junior Salesforce Administrator to our talented and growing IT team! The Junior Salesforce Administrator will play a crucial role in providing end user support and assisting with on-going customizations. We need a candidate with a broad understanding of the Salesforce platform and a drive to continue learning. The Junior Salesforce Administrator must be adept at collaborating with users and have a passion for understanding new business processes and converting them into technological solutions. This position will be responsible for the continuing administration of Salesforce and will give operational assistance to our internal teams. Ideal candidates will have previous Salesforce experience in a customer-centric support role, providing outstanding customer support to end-users.

Our culture is driven by our core values – Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to take the next step in your marketing career!

WHAT WILL YOU BE DOING IN THIS JUNIOR SALESFORCE ADMINISTRATOR ROLE?

• The Junior Salesforce Administrator will assist the existing Salesforce team with managing and optimizing our Salesforce environment
• Act as first-tier support for salesforce requests and questions from users within the organization
• This role will be involved with user management, case queue management and general Salesforce administration such as account setup, field-level modifications, and platform configuration
• The individual will be motivated, team-oriented, and passionate about Salesforce technology
• Contribute to the maintenance, configuration, and ongoing development of the platform
• Assist in managing, prioritizing, escalating, and resolving internal support requests
• Participate in the development and support of the Salesforce platform and related applications, including custom objects/fields, page layouts/views, workflows/processes, security (users, profiles, roles), data management and other aspects of Salesforce administration
• Create and manage users, profiles, roles, and permission sets in Salesforce
• Assist in data import/export/updates and system customization
• Create reports and dashboards
• Stay current on new Salesforce features and functionality to ensure compatibility with existing development

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS JUNIOR SALESFORCE ADMINISTRATOR ROLE?

• 1-3 years of relevant experience with Salesforce in a support type of role providing end-user support, preferably as a Jr. Administrator
• High School Diploma or equivalent
• Customer service and/or experience in a customer-facing role with emphasis on internal employee web meetings/training
• Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written and communication skills
• Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills)
• Flexible, adaptable, assertive, and persuasive, as well as the ability to learn quickly, multitask, analyze, and prioritize responsibilities
• Personable with an excellent work ethic, a “whatever it takes” positive, solution-oriented attitude, and the confidence and drive to deliver results in a fast-paced, ever-changing environment
• Availability to work 8:00 am-5:00 pm in the Pacific Time Zone

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion (DEI) floating holiday, and community service days off!)
• Outstanding Training, Onboarding, Mentoring, and Coaching
• Amazing growth opportunities providing unlimited opportunities for Career Development
• We are a fun, successful, growing 25 year-old Company with a team-focused culture that offers work/life balance

Hawk Ridge Systems has determined that the new hire base pay range for this role is between $55,000 and $72,000. Your pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.

If you would love being surrounded by the best minds in the industry and want to help drive our company’s success while thriving & growing your Marketing career, apply for Junior Salesforce Administrator position today! To learn more about Hawk Ridge Systems, please visit our website: Hawk Ridge Systems - Better Engineering Starts Here

Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)