Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement

Responsibilities:

• Provides administrative support to the Sales and Service departments for complete Guest Experience.
• Respond to guest experiences via phone, e-mail, and letter or in person, advancing as appropriate.
• Assist with the department appointments for Mobile service & Sales leads.
• Leads all aspects of day to day oversight of Sales & Service leads.
• Develop and maintain Employee Communication
• Assist with the creation and distribution of department communications.
• Maintains department project planning, collaborates with internal and external partners, and provides regular reporting.
• Be responsible for department electronic files.
• Maintain the Guest Experience email and CRM accounts, responding to all comments in a timely manner and archive messages for documentation.
• Maintain team member communication log.
• Provide project support to department leadership as appropriate.
• Will perform other duties as assigned.

Key Skills, Attributes & Qualifications:

• Interpersonal communication includes high-level problem-solving and quick turnaround decision-making in demanding situations.
• Demonstrate solid understanding in programs such as Access, Excel, Word, and PowerPoint.
• Ability to be flexible, to coordinate and balance numerous priorities and projects and meet deadlines without sacrificing creative effectiveness.
• Maintain acceptable attendance and punctuality.
• Must be detail oriented.
• Strong project management skills and ability to multi-task.
• It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative.
• Make good decisions and decision-making skills, as well as ability to manage your own time.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• This position is primarily Monday-Friday 9am – 5pm based, with occasional event evening and weekend shifts.

Benefits:

• Medical plans
• Dental plans
• Vision
• Life insurance paid by employer
• 401k Retirement plan & Employer match 
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Employee Assistance Program (Family)

All offers for employment with the are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws. Hawk Ford Auto Group is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. We provide our employees with a robust employee benefits plan that focuses on our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.