The Member Relationship Consultant delivers excellent member experience by building trusting relationships, taking a consultative approach, and making relevant recommendations that meet members' needs. Their primary focus is nurturing members' relationships and helping them on their life matters financial wellness. This role would on occasion require teller functions as needed. Their expertise extends to managing lending applications, requiring NMLS certification for this responsibility.ESSENTIAL DUTIES AND RESPONSIBILITIESPromotion of Credit Union Values: represent the credit union’s values and mission in daily interactions, contributing to a positive organizational cultureUnderstands the role in sales growth and meets branch-assigned and individual goals Builds, develops, and expands Member relationships through needs-based assessments to identify and recommend deposit, credit, and lending solutions to help Members achieve their financial goals. Processes new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by the Member. Analyze credit and financial information for processing of loans including secured loans/lines and other credit union products for members to ensure applicable lending policies and procedures are followedDemonstrates and educates alternative channels such as online, mobile, and digital solutionsCross-Selling: leveraging opportunities to cross-sell other credit union products and services that complement deposit gatheringProduct Knowledge: in-depth understanding of various deposit products like savings accounts, checking accounts, share certificates, and IRAs Participate and help lead product knowledge and sales meetingsPartner with other lines of business such residential and commercial lending, investment services to deepen member relationshipsAssists with the opening and closing preparation of the branchSeeks opportunities to promote the organization and engage in the communities we serve in volunteer service hours Remains current on the HawaiiUSA practices, policies, and procedures and completes all transactions with accuracy and within guidelinesComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties Problem Resolution: address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessaryEnsures confidentiality of all Member and credit union information Team Collaboration: work collaboratively with other team members to meet daily operational goals and provide consistent member serviceEffective Communication: Communicate clearly and effectively, ensuring members understand their transactions and services offeredAdditional job functions: Performs other duties as assignedEDUCATION: High School Diploma or GED required.EXPERIENCE & SKILLS: 2 or more years of previous related experience preferred Tech Savvy, able to teach Member’s how to use us digitallyAnalytical problem-solving skillsEffective written and verbal communication skillsStrong organization and planning skills; ability to prioritize effectivelyAbility to work both independently and cohesively with others, fosters team environmentCERTIFICATIONS & QUALIFICATIONS: Notary PublicNMLSMINIMUM PHYSICAL REQUIREMENTS: Sitting for prolonged periods at a desk working on a computer. Standing for prolonged periods of time in a stationary position.Walking on occasion for up to 2 hours per day.Reaching, bending, twisting, turning frequently.Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.