Job Essentials Roles & Responsibilities: 

• Promote the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence. 
• Monitor and document shift managers, team leads and OM performance utilizing the People First System; provide support and opportunities to achieve their full potential. 
• Identify employee concerns and proactively address to satisfy the employee and ensure compliance with established policies. Communicate major or recurring concerns to the GM. 
• Educate and empower OM to resolve minor guest issues that require manager involvement. Assist in resolving major issues and communicate to GM. 
• Educate shift managers and team leads to manage regulations and customer service standards. 
• Create and realize financial objectives by motivating staff and implementing marketing strategies. 
• Schedule employee shifts balancing employee’s work/life considerations and needs of business. 
• Verify crew member hours. Manage payroll notes in the shard drive. 
• Conduct physical inventories. Calculate food and labor cost. Verify food and paper supply orders. 

 People Management: 

• Generate a constant stream of candidates for Shift Manager position by building relationships and brand recognition in the local community, in addition to development from within. 
• Recruit, hire and develop Shift Managers and Certified Trainers by leveraging the tools available. 
• Develop and motivate Shift Managers and Certified Trainers. Monitor and formally evaluate their performance relative to established goals. 
• Ensure Trainer and Shift Manager compliance with productivity and service standards by retaining a sufficient number of well-trained and productive employees. 
• Demonstrate ability to adapt to change. Support and lead direct reports through changes. 

 Quality Management: 

• Monitor and evaluate restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards. 
• Validate equipment is properly maintained to ensure productivity levels are met. Recommend decisions regarding repair or replacement of equipment. 
• Ensure the timeliness and quality of local marketing programs and evaluate effectiveness. 
• Resolve operational issues within the restaurant and communicate to the GM. 
• Attend required AGM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices. 
• Ensure key deadlines are met through time management and delegation 
• Assist in coordination, implementation and execution of new initiatives, as directed by GM. 
• Responsible for employee onboarding, administration and assignments.

Financial Management:

• Monitor and evaluate the financial performance of the restaurant according to business objectives developed by the Area Manager. 
• Identify financial trends and performance improvement opportunities. Develop a recommendation to resolve. Share with GM.
• Responsible for ensuring accurate financial data: payroll, cash and receipts, food costs, security of funds, and operating expenses. 
• Prepare and review financial reports.