At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

The Manager of Cargo Operations is an ideal position for an ambitious professional who thrives in a dynamic, fast-paced environment. This role calls for someone who enjoys taking the reins, managing an array of operations – from personnel and budgets to equipment and customer service. Your keen eye for safety, regulatory compliance, and operational excellence will be instrumental in steering our department forward. This is your opportunity to foster a culture of continuous learning and development while pushing the boundaries of cargo operations.

This role reports directly to the Regional Manager of Cargo Operations.

Key Responsibilities

• Manage all aspects of cargo operations, including personnel, budgets, facility maintenance, equipment, and customer service.
• Develop, implement, and monitor continuous improvement initiatives to promote operational excellence and exceptional customer service.
• Foster a culture of safety by conducting regular inspections of the work environment, reporting potential hazards, and developing actionable mitigation plans.
• Conducts regular audits to ensure full compliance with regulatory standards set by TSA, Customs (CBP), FAA, DOT, USDA, EPA, and other federal and state regulatory agencies.
• Maintains ULD inventory.
• Disseminate and implement Cargo Manuals, Bulletins, and Alerts as needed and perform technical writing tasks as required.
• Serve as the station’s subject matter expert on the cargo system.
• Direct, supervise, and enhance the technical proficiencies, computer skills, customer service skills, and cargo procedure knowledge of cargo agents.
• Administer payroll, scheduling, shift bidding, recruitment, and attendance management for all employees.
• Coordinates daily operations with Cargo Sales and other cargo locations to meet and maintain service standards.
• Provide leadership, coaching, and direction to station personnel, fostering professional development and driving performance.
• Ensure all employees are up to date with required training and certifications.
• Promote a company culture aligned with our purpose and values: Malama, Ho’okipa, Lokahi, and Po’okela.
• Professional development and other duties as assigned by the Regional Manager or Senior Cargo Management, such as special projects

Minimum Requirements

• High School Diploma or equivalent education.
• Minimum of 2 years of professional experience in cargo operations or in a related field, with demonstrated understanding of the complexities of cargo operations.
• Minimum of 1 year in a supervisory role, showcasing an ability to lead a team and influence others positively through participative and people-centered leadership.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and ability to quickly adapt to other required applications.
• Successfully complete cargo initial training including cargo system training within three months from first day in role.
• Must successfully secure necessary airport badging/seals including AOA badge, CBP seal, and ramp license.
• Exceptional communication skills, both written and verbal, to effectively facilitate cross-functional communication and present complex information in a clear and concise manner.
• Demonstrated ability to make quick, informed decisions in a fast-paced and dynamic environment, efficiently managing multiple tasks to meet pressing deadlines.
• Flexibility to work varied shifts and maintain on-call availability to support irregular cargo operations and station needs.

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success. ​

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $56,000 - $73,000.

Preferred Qualifications

• Bachelor’s degree in business administration, Logistics, or related field.
• Prior experience in a leadership role within the cargo industry and managing employees under a collective bargaining agreement.
• Proven track record of implementing continuous improvement initiatives.
• Experience in fostering a culture of safety and compliance in the workplace.
• Experience with conflict resolution and managing difficult situations effectively.

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.