Seeking a full-time/ part-time Ophthalmic Assistant and Patient Service Representative (Front Desk Staff) for Eye Clinic in Hilo / Kona

For Ophthalmic Assistant :

We are seeking a skilled and compassionate Medical Assistant to join our dedicated team. As a Medical Assistant, you will play a crucial role in providing high-quality patient care and ensuring the smooth operation of our clinic.

Key Responsibilities:

• Assist ophthalmologists and optometrists in patient examinations and procedures.
• Perform preliminary eye tests and vision screenings.
• Prepare patients for eye surgeries or procedures.
• Administer eye drops and medications as directed by healthcare providers.
• Maintain accurate patient records, including medical history and test results.
• Assist with patient education and instruction on eye care, medications, and post-operative care.
• Sterilize and maintain medical instruments and equipment.
• Prepare and maintain examination rooms.
• Manage inventory of medical supplies and assist in ordering as needed.
• Provide exceptional customer service and support to patients, answering questions and addressing concerns.
• Adhere to all clinic policies, procedures, and safety protocols.

Qualifications:

• Previous experience in an eye care clinic or healthcare setting is a plus.
• Excellent communication and interpersonal skills.
• Detail-oriented and able to maintain accurate records.
• Proficient in using electronic health records systems.
• Ability to multitask in a fast-paced environment.
• Compassionate and patient-focused.

Benefits:

• Competitive hourly wage
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off
• Positive and supportive work environment
• Opportunity to make a difference in patients' lives

For Patient Service Representative:

Position Overview: We are seeking a friendly, organized, and detail-oriented individual to join our team as a Front Desk Staff member. As a Front Desk Staff member, you will be the first point of contact for our patients and play a crucial role in ensuring a positive experience at our clinic.

Key Responsibilities:

• Welcome and greet patients and visitors with a warm and professional demeanor.
• Register new patients, collect necessary information, and verify insurance coverage.
• Schedule appointments and manage the clinic's appointment system.
• Answer phone calls, address inquiries, and provide information to callers.
• Check patients in and out, collect co-payments, and assist with billing inquiries.
• Maintain a clean and organized front desk area.
• Ensure patient records are accurate and up-to-date.
• Communicate effectively with clinical staff to coordinate patient care.
• Manage and distribute incoming and outgoing mail.
• Assist with administrative tasks, including filing, data entry, and record-keeping.
• Handle patient concerns or complaints with empathy and professionalism.
• Adhere to all clinic policies, procedures, and confidentiality standards.

Qualifications:

• Previous experience in a medical or healthcare front desk role is preferred.
• Excellent customer service and communication skills.
• Proficient in using electronic health records systems.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry.
• Ability to maintain a professional and welcoming demeanor in a fast-paced environment.
• Knowledge of medical terminology is a plus.

Benefits:

• Competitive hourly wage
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off
• Positive and supportive work environment
• Opportunity for growth and advancement within the clinic

How to Apply: Please send resume with 3 references. Previous employers may be contacted.

Job Types: Full-time, Part-time

Pay: $14.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Ophthalmology

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

Work Location: In person