Reports to: Housing & Outreach Director

Supervises: N/A

• Conduct outreach in contracted regions frequented by people experiencing homelessness.
• Assist program participants in acquiring emergency supplies including food, clothing, bedding, medicine, and hygiene.
• Provide interim case management services for each program participant, including but not limited to outreach, engagement, housing needs, and home visits.
• Prepare a service plan based on program participants’ needs and goals, for the provision of services, and review every 6 months.
• Meet with program participants on a regular basis.
• Follow-up with program participants and providers of services to determine outcome of linkages.
• Provide psycho-social rehabilitation services (teaching hygiene and self-care, housing skills, budgeting, problem-solving, etc.).
• Cross-train in community health outreach and provide back-up and coverage for other homeless outreach workers and community health outreach workers as needed.
• Perform additional duties as needed and assigned. Duties are subject to change.

• Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
• Work as a team with other staff and support team members.
• Adhere to outreach guidelines and protocols.
• Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
• Observe and comply with rules and regulations – such as HHHRC Code of Conduct, Drug-Free Workplace, Confidentiality – and other administrative policies of HHHRC.
• Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
• Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
• Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.

• Office environment: indoors, air-conditioned.
• Outreach environments: outdoors, including sidewalk and off-road homeless encampments.
• Long hours sitting using office equipment and computers, which can cause muscle strain.
• Regular use of computers keyboards, telephone, and operating office equipment.
• Navigating uneven off-road paths, sometimes at an incline.
• Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object.
• Occasional physical activities: stooping, bending, squatting, twisting body, and lifting.
• Occasional lifting and carrying of supplies and equipment (up to 25 pounds).

Knowledge/Skills/Abilities:

• Ability to learn and use relevant electronic platforms and databases.
• Excellent interpersonal, written, and verbal communication skills.
• Strong crisis intervention and de-escalation skills.
• Willing and able to be open and honest, and punctual.
• Strong organizational skills and attention to detail.
• Ability to work autonomously.
• Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.
• Demonstrated ability to work productively, both independently and as part of a team.
• Capability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
• Ability to independently handle difficult interactions with care, compassion, and assertiveness.

Education/Experience:

• High school diploma/GED, or equivalent work experience.
• One or more years of professional and/or personal experience with homelessness.

• Associates degree, or undergraduate degree, in Social Work or related field.
• One (1) or more years of experience in the human services field.
• Extensive knowledge of the Greater Honolulu area, from East Honolulu to Salt Lake.
• Training in substance abuse, harm reduction, and dual diagnosis.
• Experience in street outreach.
• Experience working with Hawaii’s ethnic communities.

• Valid Hawaii Driver’s License and clean three-year (3-year) Driver’s Abstract.
• COVID-19 Vaccination (Recommended)
• TB Clearance
• Hep B Clearance and/or Vaccination
• Must pass Center for Medicare/Medicaid Services eligibility screening.