07/24/2023

Essential Duties and Responsibilities:

• Perform the combined duties of a Head Teller and Customer Service Representative.
• Represents Bank personably, efficiently and tactfully while in contact with the public either face-to-face or by telephone. Always smiling, warmly welcoming customers, genuinely caring for customer concerns and always thanking the customer for their business.
• Balances individual teller drawer daily and within Bank guidelines, following Bank policies, procedures, and standards of performance.
• Consistently provide quality customer service in a professional manner, while managing personal sales efforts to ensure sales goals are being met.
  
  • Open, maintain and close deposit accounts. Provides customer service and support in connection with all accounts. Opens IRA’s and processes Individual Retirement Accounts transactions.
• Maintains strong knowledge of all products and services. Cross-sells all products i.e. debit cards, car loans, personal loans, mortgages, home equity lines/loans, etc.
• Assists with the loan process including but not limited to accepting applications.
• Exercises initiative and judgment in researching, analyzing and problem solving.
• Promote the image of the bank by participating in community related and civic activities.
• Comply with all applicable laws, regulations and company policies as stated in Bank’s Code of Conduct.
• Complete required training including regulatory, systems and others as required by the supervisor based on job duties within the requested time periods.
• Perform any other related duties as required or assigned.

Job Qualifications:

• High School diploma or equivalent
• At least 2 years general banking experience
• Must be detail oriented, computer literate; possess strong organizational and interpersonal skills, as well as verbal and written communication skills.
• Ability to interact within all levels of the Bank.
• Ability to communicate effectively with a diverse customer base.
• Must possess a good work ethic and attention to detail.
• Ability to effectively communicate information and respond to questions with customers.

Physical Demands/Conditions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
General Office environment. Light to moderate lifting of files and/or boxes when necessary.

These functions are subject to change and will be updated when necessary.