Changing lives changes lives!

Join Haven House in our mission of saving and changing lives impacted by domestic violence through education, prevention, and intervention. Haven House is a non-profit organization offering a 24-hour shelter and crisis hotline, support services, youth programs, and community awareness programs.

We are currently seeking a part-time Domestic Violence Shelter Advocate for the M-F 6 pm - 10 pm shift. This role provides coverage of the shelter/safehouse programs by overseeing client activity, providing direct client services, answering the hotline, and maintaining a safe, clean, and functional shelter/safehouse facility.

Essential Duties:

• Complete intakes for incoming clients/families
• Individual counseling
• Crisis intervention
• Limited case management
• Advocacy and support to safehouse clients and hotline callers
• Oversee evening client activity to ensure that the safehouse program runs smoothly, including overseeing chores, meal preparation and adherence of shelter/agency rules, guidelines and policies.
• Provide assistance with childcare while clients are in Support Group; assist with children's support group
• Provide education and information related to domestic violence topics
• Provide and teach personal advocacy to clients related to contacting resources and local referral sources.
• Networks with community agencies and individuals as well as provide information/referrals for clients
• Instruct and encourage clients to use self-determination and allow them to make their own informed decisions
• Reports maintenance, security and other issues to supervisor as soon as possible
• Supervises and trains volunteers and/or students as assigned
• Participates in the on-call rotation one night per week
• Other duties as needed: shopping, documenting and organizing donations, cleaning vacant rooms, etc.

Knowledge, Skills, and Abilities:

• Domestic Violence Issues: Understanding of the dynamics, impact, and legal aspects related to domestic violence.
• Cultural Competency: Awareness and sensitivity to diverse cultural backgrounds, norms, and practices.
• Computer Skills: Familiarity with basic computer operations, software applications, and digital communication tools.
• Crisis Management Skills: Capability to remain calm and composed during high-stress situations, especially when dealing with crisis or emergency cases.
• Emotional Resilience: Capacity to handle emotionally charged situations and maintain professional composure.
• Adaptability: Ability to adjust to changing circumstances and respond effectively to various challenges.

Education and Experience:

• Associate's degree in social service field (social work, psychology, counseling, family studies, etc.) required; bachelor's degree preferred.
• In place of degree, experience in social services providing case management/client education and resource referral may be considered.
• Experience working with special populations/issues.
• Experience working with confidential and sensitive information.

Scheduled Shift:

• Monday-Friday, 6pm-10pm
• On-Call Rotation
• Schedule may change as safehouse needs change

Ability to commute/relocate:

• Due to on-call responsibilities, must reside within 20-25 minutes from Alcoa area.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk, sit; and use hands to finger, handle, or feel. The employee occasionally is required to reach with hands and arms; climb or balance, and stoop or kneel. The employee must occasionally lift and/or move up to 35 - 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
• Light cleaning of rooms
• On-call rotation includes periodic calls during the night, which require waking from sleep and may require coming into work during off hours

Work Environment:

• This position is stationed in the emergency shelter
• There are possible safety risks in working in an emergency shelter. The agency provides a security system but can’t account for all risks involved in domestic violence work.
• May have frequent interruptions throughout the day
• May need to change tasks rapidly and juggle several tasks at once

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 20 per week

Patient demographics:

• Adults
• Children

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday

Application Question(s):

• Due to on-call responsibilities for this role, it is required to live within 20-25 minutes from the shelter location. Do you live within20-25 minutes from the Maryville/Alcoa area?
• Do you have experience working with survivors of domestic violence?

Education:

• Associate (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Maryville, TN 37801: Relocate before starting work (Required)

Work Location: In person