>> Guest Services North Naples Guest Services North Naples Summary Title:Guest Services North NaplesID:1526Department:Guest ServicesLocation:Bowland Beacon - Naples, FLDescription ***NOW HIRING GUEST SERVICES REPRESENTATIVES!***

*Guest Services works under the direction of all management. They are essential in providing top guest service to all visiting the Park. The Concierge will greet the Guests upon entering the building, being the first point of contact. The Concierge will help the Guests determine where they should go to accomplish the fun they are going to have, help book Go Karts, use of the kiosks, and general information.*

**Qualifications & Requirements**

Positive attitude and Guest First attitude

Professional Appearance

Outgoing and friendly

Must be 16 years old

**Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.

Lifting 25 Lbs Bending/stooping Climbing stairs / ladders

Standing/Walking for long periods Kneeling Constant Use of hands and arms

**Roles and Responsibilities**

This specific job description covers the basic function, qualifications, requirements, working conditions, and skills necessary, but not limited to the successful fulfillment of this position in accordance to the standards of the company.

Greets guests and helps with use of kiosks

Helps guests book Go Kart heats and purchase items from the kiosk to include wrist bands, game cards, etc

Provides accurate pricing details to our guests for all of the aforementioned activities

Knowledge of all computers and POS systems

Knowledge of Game Zone and all activities offered in the Park

Take reservations as requested by management

Cleans up common

Will sweep and vacuum, wipe down all areas of the center, when needed

Will provide all Guests a warm genuine greeting-must understand the center pricing guidelines

Provides Guests with a menu or other promotional material seasonally requested

Encourage participation to all guests for all activities offered

Communicates to management, on regular basis, any customer feedback provided

Ensures that all opening and closing checklists are completed on every shift

Directs Guests throughout the Park and provides assistance when needed

Thank departing Guests and invites them back

Other duties as assigned

**Other Roles that may be asked of you include, but are not limited to:**

Clean windows and floors

Keeping all bathrooms clean

Helping to set up small and large parties, Group Events and Buyouts

Take out trash

Mop Floor

Providing Teamwork when needed in any area of Center

Represent Fast Trax Entertainment positively at all times, including verbiage and dress standards

Follow Safety Standards put forth by the Company

Attend specialized training classes when appropriate, complete continued training courses as necessary

**Preferred Skills**

Excellent Communication Skills to owners, guests and team members

Attention to Detail

Possess a demonstrated customer service philosophy

Appreciation of diversity

Positive attitude

Team player

**Benefits**

* Available health insurance

* Employee Incentive programs

* In Center Discounts

* Discounts with national companies

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