The Surgery Scheduler is responsible for coordination of clerical, scheduling duties and phone calls. Also responsible for coordination of registering patients, as necessary.

This is a full-time position working M-F from 8:00 am - 4:30 pm out of our Edina and Plymouth locations.

Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Responsible for accurately scheduling surgeries/procedures, notifying patients of any time changes
• Update insurance information as appropriate and ensure updates get on patient’s chart
• Work in conjunction with Physicians and Manager on block scheduling and utilization
• Work with the Patient Services Representative’s team on the flow of the schedule to maintain smooth work flow of the day
• Assist in training new staff in scheduling as necessary
• Communicate equipment availability to team on a weekly basis
• Report occurrences through the center’s established occurrence reporting process related to employee and/or patient/visitor events
• Foster the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
• Participate in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
• Maintain strong, interpersonal relationships, professionalism and communication with all physician office schedulers and other coworkers
• Assist in managing controllable costs by the proper, non-wasteful use of Surgery Center resources
• Actively participate in Quality projects. Identify issues and assist in collection of data for Quality purposes
• Contribute personally to the “team oriented” environment by demonstrating cooperative, constructive, problem-solving interaction with all Surgery Center employees
• Participates in department/team meetings
• Serve as backup for the Patient Services Representative as needed
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Two years’ experience in related field
• Medical technology knowledge
• Strong verbal and written communication skills
• Excellent interpersonal skills and ability to interact effectively with all levels of the organization
• Ability to multi-task and manage competing priorities, while achieving results in a fast-paced environment

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.