1 IVR Systems Specialist Job in Okemos, MI
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HatchPros Inc is Hiring an IVR Systems Specialist Near Okemos, MI
No H1B
Zoom
Hybrid (Relocation is okay)
Need DL copy, Last 4 SSN, and full education (i.e degree, discipline, University and month/year obtained)
Focus: IVR, VoIP, SIP, Genesys, and PBXIVR: Interactive Voice Response
VoIP: Voice over Internet Protocol
SIP: Session Initiation Protocol
PBX: Private Branch Exchange
Delta Dental Plan of MichiganSenior Application Developer (Customer Service Team) #991319Location: Okemos, MI - Hybrid (minimum of 2 days a week in Okemos, subject to change in the future)Must be able to work in the United States
Principal Recruitment Executive655 Mohican Dr. Easton, PA 18040
LinkedIn
Zoom
Hybrid (Relocation is okay)
Need DL copy, Last 4 SSN, and full education (i.e degree, discipline, University and month/year obtained)
Focus: IVR, VoIP, SIP, Genesys, and PBXIVR: Interactive Voice Response
VoIP: Voice over Internet Protocol
SIP: Session Initiation Protocol
PBX: Private Branch Exchange
Delta Dental Plan of MichiganSenior Application Developer (Customer Service Team) #991319Location: Okemos, MI - Hybrid (minimum of 2 days a week in Okemos, subject to change in the future)Must be able to work in the United States
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
- Knowledge of PBX architecture, telecommunication network services, and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation, including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus.
Principal Recruitment Executive655 Mohican Dr. Easton, PA 18040
Job Summary
JOB TYPE
Contractor
SALARY
$87k-109k (estimate)
POST DATE
05/21/2024
EXPIRATION DATE
05/23/2024
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