1 Member Success Coordinator Job in Sydney, FL
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Hatch is Hiring a Member Success Coordinator Near Sydney, FL
- Ecommerce Equation --
More about the Member Success Coordinator role at Ecommerce Equation We're looking for a proactive, communicative, and customer-focused individual to join our team as a Member Sales Support Coordinator. In this role, you will be the first point of contact for potential customers across our social media channels, sales emails, and other interactive platforms. By joining our team, you'll have the chance to make a significant impact on our sales and customer engagement processes. If you're a dedicated and tech-savvy professional with a knack for social media and sales, we'd love to hear from you.
**What you'll do**
- Monitor and respond promptly to all incoming engagements across social channels such as Instagram, Facebook, and others, as well as through our sales email.
- Proactively send opening messages to every new follower, engage with existing followers, and reach out to those who contact us through email to gauge their interest in our services.
- Conduct initial qualification of potential leads through targeted questioning and assessment.
- Effectively manage follow-up communications to ensure leads are continuously engaged and informed.
- Log qualified leads into our CRM system (Go High Level), detailing all relevant communication and lead information.
- Collaborate with the Appointment Setting team by tagging them to take over the conversation with qualified leads, ensuring a smooth transition and maintaining customer engagement.
- Excellent written communication and interpersonal skills.
- Familiarity with major social media platforms including Instagram, Facebook, etc.
- Experience with Gmail, Slack, and other common communication tools.
- Previous experience with Go High Level or other CRM software is highly desirable.
- Proven ability in managing customer interactions effectively and converting inquiries into
- Ability to multi-task and manage time effectively.
- Customer-centric approach with a positive attitude.
- Ability to be flexible and adaptable according to the daily demands of the business.
- Must be proactive, demonstrating initiative in reaching out to potential leads.
Job Types: Full-time, Permanent
Pay: $55,000.07 – $65,000.00 per year
Hybrid Sydney
-- -- -- -- --
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Ecommerce Equation team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- ⚙️ Customer Support Technology Management
- 💼 Customer Support Team Enablement
- 🛎 Service orientation
- 💭 Critical thinking
- 💡 Problem solving
Job Summary
Full Time
Retail
$57k-77k (estimate)
05/20/2024
06/03/2024
hatchcollection.com
NEW YORK, NY
100 - 200
2011
MICHAEL LICHTENSTEIN
$10M - $50M
Retail
Related Companies
About Hatch
HATCH is the premier destination and lifestyle brand for women before, during and after pregnancy. Founded in 2011 by CEO Ariane Goldman, HATCH offers solution-based maternity clothing and clean beauty products that directly addresses the issues women face during pregnancy and postpartum. Born out of a desire for something chic and elevated, HATCH's mission is to be a trusted resource for women who want to feel beautiful, confident, and stylish during one of life's most rewarding, yet also most challenging, periods. After opening two physical retail locations in New York and Los Angeles, HATCH... has grown from a digitally native, direct-to-consumer brand to an omnichannel business that provides community-driven retail experiences and a home base for women who are craving connection.
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