•Supervises team ensuring highest quality of service is provided to clients.

•Monitors performance of team and reports results and issues to higher-level leadership.

•Assists team with escalated client or account issues.

•Manages the hiring, staffing and maintenance of a diverse and effective workforce.

•Responsible for career development / planning, performance and pay discussions of team members.

•Interacts with clients and internal departments to resolve issues.

•Leads staff to complete assignments using established guidelines, policies and procedures.

•Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

•Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.

•Compiles and analyzes data to identify trends for root cause analysis.

•Solid communication skills.

•Demonstrated client service skills and leadership capabilities.

•Knowledge, understanding and application of project management principles and methodologies.

•Solid analytical / problem solving skills.

#INDBPO

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.