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About the role...
HashiCorp is looking for a high-caliber Senior Technical Escalation Manager to join our escalation management team in Cloud Support Engineering. You are a fit if you have strong technical cloud and escalation management experience and excellent interpersonal skills.
You will ensure that Sev-1 Cloud Incidents (system down or system degradation) and ticket escalations (escalated by customers through the field organization) are resolved promptly and satisfactorily by working with our Cloud SRE and R&D teams, and the customers.
You will participate in value-added tasks and projects.
In this role, you can expect to...
You may be a good fit for our team if you have...
The pay range for this role in Austin, TX is $171,400 - $201,700
Full Time
$124k-155k (estimate)
05/02/2024
05/20/2024
hashicorp.com
San Francisco, CA
500 - 1,000