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Director, Support Engineering - HCP Infrastructure
Hybrid role: Must be based in Austin, TX and able to come into the office 1-2 times a week
About the role...
HashiCorp is seeking a Director, Support Engineering. This strategic role will report to the Senior Director of Cloud Support Engineering.
In this role, the Director, of Support Engineering will lead the U.S. team of Support Engineers for the HashiCorp Cloud Platform Infrastructure products including, for instance, Terraform Cloud.
This role will closely collaborate with other HashiCorp Support teams in North America, EMEA, and APJ. This is imperative for the seamless execution of support workflows globally and 24/7. This team will also collaborate closely with our Cloud SRE team that operates the HashiCorp Cloud Platform and with Engineering.
In this role you can expect to…
Manage the North America HCP Infrastructure Support team in Austin which provides 24/7 support with the assistance from our EMEA Sofia team and APJ Delhi team.
Recruit, mentor, and inspire an extraordinary team and build and lead a capacity plan
SLA Management and assist with definitions of Support policies
Own and lead key Processes and CSAT metrics for your team
Lead cross-functionally to drive customer success
You may be a good fit for our team if you have...
Full Time
$172k-220k (estimate)
04/30/2024
05/18/2024
hashicorp.com
San Francisco, CA
500 - 1,000