2 Customer Service/Order Entry Associate (FT) Jobs in Pittsburg, CA
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Customer Service/Order Entry Associate (FT)
$40k-51k (estimate)
Full Time | Business Services
10 Months Ago
HASA is Hiring a Customer Service/Order Entry Associate (FT) Near Pittsburg, CA
Customer Service/Order Entry Associate
We are looking for an outgoing Customer Service/Order Entry Associate to assist our customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.
Responsibilities:
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Anticipate and identify customer needs in order to ensure their seamless and positive experience.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Handling office tasks, such as filing, generating reports
- Performing other duties as the need arises.
Requirements:
- High School Diploma, GED, or suitable equivalent.
- 2 years of customer service experience, preferably in related field.
- Proficient computer skills.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
**Onsite - not remote
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$40k-51k (estimate)
POST DATE
07/07/2023
EXPIRATION DATE
06/20/2024
WEBSITE
hasa-craft.vn
HEADQUARTERS
SOUTH BEND, IN
SIZE
200 - 500
FOUNDED
1994
CEO
ANDREA HALPIN
REVENUE
$10M - $50M
INDUSTRY
Business Services
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