Harvesters Federal Credit Union

Structured Compensation - Job Description

Deposit Services Representative I

Data Year: 2020
Prepared On: 04/13/2020

Department:

Deposit Services

Grade:

5

Reports To:

Deposit Services Supervisor

Classification:

Non-Exempt

Supervises Direct:

0

Supervises Indirect:

0

Approved By:

Effective Date:

12/23/2013

Revised Date:

04/13/2020

Role:

Performs a variety of duties and responsibilities, with the basic objective of ensuring the timeliness and accuracy of Account Records, Share Draft, Debit Card, ATM Card, Visa Credit Card Loans and ACH processing.

Essential Functions & Responsibilities:

E

30%

Receives and responds to calls from members and employees regarding problems or questions with Share Draft, Debit Card, Account Activity, ACH, Bill Pay, Disputes, Dormant Accounts, Encoding Errors, Charge Backs, Wire Transfer, IRA and ODP as well as credit card inquiries.

E

20%

Performs maintenance, research, dispute resolution and hot card functions for all card related services while adhering to relevant rules and regulations. Process exception reports related to clearing debit/ATM card items and credit card items. Orders Debit /ATM and credit cards for members. Maintains accurate files on anything that has to do with fraud related to credit cards or debit cards for reporting at year end.

E

15%

Initiate and/or accept daily incoming and outgoing wires ensuring proper documentation and compliance with OFAC regulations is maintained. Verifies originator and beneficiary in compliance with Patriot Act. Posts wire to the general ledger.

E

10%

Processes exception reports related to clearing and returning share drafts, ACH items and Bill Pay items in a timely and accurate manner. Duties include pulling and identifying items to be paid or returned through cash letter transmission, manually handling items that can be paid or deposited, submitting Notification of Change on ACH items being presented incorrectly. Processes daily ACH loan payments through Corporate checking account. Process Share Drafts to be paid or returned through cash letter transmissions and obtaining lookups when necessary for unidentifiable items. Process Bill Pay exception items and performs routine general ledger entries for this program.

E

10%

Creates EFT record for members wanting distribution of direct deposit. Places holds for Death Notice from Social Security and sends reclamations. Maintains stop payment record. Assist in member disputes for ACH.

E

10%

Process account requests such as verification of deposit, request for copies, child support freezes, garnishments and others assigned by Supervisor. Process member life and disability insurance claim through CUNA.

E

5%

May be assigned other tasks by appropriate Supervisor.

Performance Measurements:

1.

Process ACH/Debit/Credit exceptions in timely fashion with zero errors

2.

Maintain all files and records pertaining to ACH/Wires/Dormant accounts/Debit and Credit cards so that they are current and compliant.

3.

Provide informed, professional and accurate service and support to all members and associates by responding to email, messages and other correspondence in a timely and accurate manner.

4.

Troubleshoot and resolve member and internal inquires in a timely and in an accurate manner.

Knowledge and Skills:

Experience

Six months to two years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills

Physical Requirements

The ability to sit/stand and utilize computer workstation, including phones, keyboard and visual display monitor for extended periods of time.

Work Environment

Disclaimer:

This Job Description is not a complete statement of all job duties and responsibilities comprising this position.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Confidential

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Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Banking: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person