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Job Summary
The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.
Summary of Responsibilities:
The Support Center at Harvard University Employees Credit Union is a full-service contact center servicing the Harvard community and affiliate organizations. The Member Support Agent provides timely and accurate information to all members in a courteous and professional manner. In addition, this individual identifies opportunities for “Surprise and Delight” by listening to the members, establishing personal connections, and proactively engaging the member with timely and thoughtful follow-up.
Position Description
Primary responsibilities include, but are not limited to:
Responsible for maintaining comprehensive job knowledge:
In order to develop and maintain a high level of knowledge of HUECU accounts and services to assist in the cross selling of appropriate products and services to meet members’ needs, staff members are expected to:
This position is designated as a critical role for the Harvard University Employees Credit Union as it provides non-deferrable services that must be performed in the event of an emergency or weather-related closure.
This is a hybrid position – primarily remote with some on-site work required (average of one day per week on site).
Basic Qualifications
The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.
High school diploma with a minimum of 1 year of related training beyond high school required.
Additional Qualifications and Skills
The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.
Working Conditions
Interviews for this position may be conducted via telephone and Zoom video conferencing, based on the department’s current presence on campus.
The majority of jobs at HUECU are hybrid remote/office. During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full-time. When appropriate, remote work must be performed in a state in which Harvard is registered (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Additional details and expectations will be discussed during the interview process. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Additional Information
Please provide a cover letter with your application.
Harvard University Employees Credit Union: https://www.huecu.org/
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Full Time
Investment Management
$39k-48k (estimate)
08/09/2023
05/08/2024
harvard.edu
CAMBRIDGE, MA
15,000 - 50,000
1636
$50M - $200M
Investment Management
The job skills required for Member Support Agent include Products and Services, Attention to Detail, Listening, Verbal Communication, Transportation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Support Agent positions, which can be used as a reference in future career path planning. As a Member Support Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Agent. You can explore the career advancement for a Member Support Agent below and select your interested title to get hiring information.