6 Customer service manager Jobs in Armada, MI
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Harvard Resource Solutions is Hiring a Customer service manager Near Armada, MI
Harvard Resource Solutions is seeking a Customer Service Manager for a manufacturing client in Armada, MI on a direct hire basis.
Monday through Friday (8 : 00am 5 : 00pm)
Hybrid (Monday and Tuesday in office)
Summary :
Our client is seeking an experienced customer service leader who is positive, and solution focused for their fast paced dynamic and professional environment with established processes.
Duties :
- Managing staff in the areas of product knowledge and customer support.
- Creating and executing training for new and experienced staff.
- Act as a technical resource for the team.
- Optimize workflow of the department tasks and projects.
- Communicate status updates on repairs / warranties.
- Coordinate new product launches between the customer and internal and external staff
Requirements
- 3 plus years business to business customer service management experience.
- Product experience, resourcefulness and the ability to research.
- Troubleshooting experience (mechanically inclined skills).
- Proficiency with MS Office.
- Salesforce experience a plus.
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to
rrice@hrsus.com
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review.
If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
Last updated : 2024-04-23
Job Summary
Full Time
$88k-114k (estimate)
02/28/2024
04/24/2024
hrsus.com
Troy, MI
<25
Related Companies
The job skills required for Customer service manager include Customer Service, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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