2 Experience Owner Jobs in Chicago, IL

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Experience Owner

Harvard Partners Trusted IT Advisors

Chicago, IL | Contractor

$92k-114k (estimate)

4 Months Ago

Product Owner, Customer Experience

Intelsat US LLC

Chicago, IL | Full Time

$81k-104k (estimate)

3 Weeks Ago

Experience Owner

$92k-114k (estimate)

Contractor 4 Months Ago

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Harvard Partners Trusted IT Advisors is Hiring an Experience Owner Near Chicago, IL

As the Experience Owner, you will collaborate with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products and services. You'll help implement product roadmaps and capabilities that support our business and customers' needs leveraging project management and Agile skills. (Contract, Hybrid - Locations: Chicago IL, Westwood MA, and Johnston RI)

Responsibilities:

Develop a product roadmap focused on delivering outstanding customer experience. Transform the high-level vision into detailed requirements and acceptance criteria. Ensure the agile team delivers agreed upon standards for quality and scope.
Work closely with delivery teams to make sure they build the right functionality in a timely manner.
Facilitate team continuous discussion of innovative ways to improve products and services.
Understand, read and analyze team results and agile metrics so to communicate progress on product roadmap against the mission and critical metrics; update decision-makers on progress against the product roadmap.
Use market and industry knowledge to generate criteria to inform end-user needs. Integrate product research and requirements to improve user satisfaction and ensure customer driven design.
Translate strategy into measurable tasks; partner cross-functionally to ensure execution on those requirements. Create, prioritize and refine backlog to deliver the most valuable work first, while ensuring technical integrity of all features or components.
Serve as key leader on agile team(s) to:
Empower pod members to continuously learn and a grow.
Prioritize work against clearly defined goals and metrics.
Support an agile mentality across internal teams to drive the transition to a customer-centric organization.
Provide oversight to ensure alignment with agile/scrum practices.
Participate in scrum of scrums ceremony aiding in impediment removal and owning applicable tasks.
Provide feedback to pod members on performance, and work with the Agile Coach and Scrum Master to evaluate the performance of the Pod and its members.
Lead large scale product demo or reviews. Develop UI prototypes, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data.

Qualifications:

3-6 years of experience in product development, marketing, strategy, digital, process/user interface design.
Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
Experience providing technical solutions to functional challenges.
Consistently applies current procedures and technologies to resolve business issues.
Knowledge of relevant products/services which is broad, current and technology focused.
Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
Producing detailed functional and information requirements models and documentation, including story telling expertise to ensure impact and consensus.
Ensure business readiness activities are complete with all risk, business and compliance requirements met as part of the overall delivery requirements.
Conducting training teams’ requirements analyses and quality reviews.
5 years Business Support/Project or Program Management experience.
Ability to use Jira, Confluence, MS Office/Teams required.
Experience in financial services, payment products including digital, a plus.
Experience establishing risk-based controls within a highly regulated environment.

Education: