Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:
We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• Go the extra mile to give our guests the best experience
• Assume the best of others
• Earn the loyalty of guests and fellow team members

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.

Job Title: Appliance Repair / Installation Administrator

Overview: Responsible for the administrative tasks related to the appliance installation and repair customer experience. Responsibilities include preparation of install folders, scheduling of various installation functions, and closeout of the folders. Responsibilities will also include answering phones for the appliance repair and installation areas and handle administrative tasks for the department.

Essential Duties:

• Work with customers, sales personnel, contractors and installers to facilitate the efficient installation of newly purchased appliances.
• Answer customer calls and create service orders
• Efficiently route service calls to technicians
• Return messages and call back customers who need rescheduled
• Perform various service, install, billing, and logistic tasks
• Prepare installation folders
• Communicate with service and install technicians
• Strong computer skills
• Good customer interaction skills
• Ability to quickly adapt to both business and customer needs

Job Type: Full-time (Monday-Friday 8am-5pm with a 30 minute lunch)