The Boundless Library Assistant provides welcoming customer service to all customers in the Boundless @ Rawson

Library, located inside Rawson Elementary School. This position performs general library services to students and teachers

during the school day and to the community during the public hours in the afternoon. These services include circulation,

issuing and receiving books and other media, and general customer service in using library services and the use of the

library facility. This position ensures the highest level of service is provided by staff to all customers. This position is year-

round and does not follow the school calendar; the Library Assistant will be scheduled for up to 25 hours per week.

RESPONSIBILITIES INCLUDE:

Greeting and Customer Service

• Greets and welcome students, teachers, and other customers, in person and on the phone; answers

customer inquiries via email.

• Responds to questions and complaints related to library use and/or refers customers to supervisor for

more detailed information/assistance.

• Uses traditional library resources including the library's website, library catalog, booklists, ready

reference resources, etc., to answer routine, quick reference, and straightforward customer inquiries.

• Provides general/ready reference (ex. telephone numbers, addresses/maps, definitions, general

information on a subject matter, community resources, etc.).

• Assists with library programming as needed.

• Assists at other library locations as needed

• Engages customers, with a focus on listening to and supporting their needs, anticipating and delivering

high quality services, ensuring their satisfaction and connecting them to the collection and library

services and programming.

Shelving and Collection Maintenance

• Sorts and shelves books and other materials.

• Makes occasional updates or edits to collection records.

• Inspects books and other materials for damage.

• Prepares new library materials.

• Helps maintain material displays.

Processing of Customer Accounts and Circulation of Materials

• Assists students, teachers, and other customers in borrowing, renewing, placing holds, and returning

books and other materials

• Collects payment for overdue, damaged or lost books and materials, and applies payments according to

procedure.

Technical Assistance

• Assists students, teachers, and other customers in using the online catalog, internet, library databases,

website, and other electronic tools and resources.

• Assists customers in use of printers, fax/scan machines, and other commonly accessible technological

equipment.

Other duties as assigned.

• The duties listed above are intended only as illustrative of the various types of work that may be

performed. The omission of specific statements of duties does not exclude them from the position if the

work is similar or a logical assignment to the position.

EDUCATION and EXPERIENCE/QUALIFICATIONS:

Required

• High School Diploma or equivalent

• At least one year of customer service experience

• Prior experience working with children

• Experience working with diverse children and families

• Proficient in Microsoft Office applications, Google Drive, and email application

• Experience working in a library or school setting

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Ability to continuously bend, twist, stoop, reach and pull.

• Ability to maintain composure in everyday, potentially stressful situations.

• Ability to meet a flexible work schedule, including evenings and weekends.

• Able to walk, sit and stand for extended periods of time.

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

What we offer employees:

Hartford Public Library offers robust benefits you won’t find at other nonprofit organizations through a unique partnership

with the City of Hartford. This includes:

• MERF Pension Plan with employer contribution

• Health Care, Dental, Pharmacy benefits

• Life Insurance

• Long Term Disability Insurance

• Mental health support through the Employee Assistance Program

• Tuition reimbursement program

• Paid professional development, continuing education and staff engagement opportunities

• Commitment to, and active plan of, diversity, equity, and inclusion work including implementation of the

What we offer the community:

The Hartford Public Library is a national leader in redefining urban public libraries in the 21st century as innovative,

stimulating and engaging spaces where people can learn and discover, explore their passions and find a rich array of

resources that contribute to a full life.

We are an integral part of the Hartford community and offer programs for all our citizens. With 7 locations and robust

outreach services, we are here for Hartford. Our programs include:

• The American Place, which offers a variety of free services to welcome immigrants and refugees including

• Digital Library Lab

• Hartford History Center

• HPL Studios

• YOUmedia teen spaces

• Baby Grand Jazz, a free series of Jazz performances open to everyone

• Summer Learning

• Leap into Learning - Early Literacy

• Adult education classes and support

• Career Certification, GED

• Technology training and digital literacy

• Library of Things

• Robust print, electronic, audio and video collections · And so much more!

To Apply: Please email resume and cover letter to hpljobs@hplct.org and reference “Boundless Library
Assistant – Rawson Branch” in the subject line of your email.
In light of the ongoing COVID-19 pandemic, the Hartford Public Library strongly recommends and encourages all newly

hired employees to receive vaccinations. Vaccinations have proven to be an effective measure in preventing the spread

of the virus and protecting individuals from severe illness. We are committed to safeguarding our workplace and

community. While COVID-19 vaccinations are recommended, vaccinations are not required at this time.

Hiring Range: $19.35 - $20.31 DOE

Hartford Public Library is an Equal Opportunity Employer.