Description

Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Hospice Clinical Team Manager.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients' families.

Clinical Supervisor- Hospice

Supervises the program to ensure that a high quality, cost-effective service is delivered by the department and that is in keeping with Hartford HealthCare at Home's strategic plan as well as the Program's goals and objectives. Provides direct patient care that is specific to each patient's needs, including those needs that are age specific.

Basic Purpose of the Position:

As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions. The primary purpose of this role is to oversee all patient care services and personnel for their assigned team. This role will collaborate with all team members to achieve exceptional outcomes.

In general, most of the time will be spent in the following activities:

Provides staff guidance in making clinical and case management decisions focused on clinical excellence for end of life care and symptom management. Directs staff in the Medicare Hospice Benefit guidelines

Assures the development of personnel qualifications and policies

Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan

Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes

Accountable for team performance in achieving desired clinical and operational performance measures

Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.

Assures that clinical and functional outcomes are achieved at the highest level possible

Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions

Oversees the daily patient assignments for clinical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)

Coordinates referrals and ensures timeliness of SOCs and timeliness of adjunct service delivery

Ensures that patient needs are continually assessed

Ensures that an individualized plan of care is developed, implemented and updated as needed for all patients.

Ensures coordination of patient care, including communication with all physicians involved in the plan of care

Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas

Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.

Reviews and analyzes team and patient metrics to consistent with agency initiatives, participates in preceptor programs

Anticipates customer needs and responds quickly, accurately and pleasantly

Participates in preceptor programs and student education regarding hospice and palliative care end of life issues

In addition, the position involves other duties such as:

Will actively participate in the performance improvement process known as H3W. Participates in clinical huddles, IDT and agency QAPI Program

Qualifications

NURSING:

Licensure: A registered nurse with a license to practice in the State of Connecticut

Education: A Diploma in nursing. Bachelors Degree in nursing preferred

Experience: According to current state licensure regulations. Hospice experience with OASIS and case management certification preferred.

Basic keyboarding skills and ability to manage electronic calendar and email system.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.