Company DescriptionAre you looking for an opportunity that is more than a job? Plant your roots and grow with Clean Earth. Here at Clean Earth, you will have the opportunity for a career in the growing field of environmental sustainability. Clean Earth provides waste solutions to retailers, pharmacies, hospitals, government operations, harbors, manufacturers, and consumers. Clean Earth ensures a cleaner, greener planet for generations to come. You could be part of the solution! Why join Clean Earth? In addition to competitive pay, we also offer: Health benefits available Day 1 401k available Day 1 10 paid holidays/year Free HAZWOPER training and certification Overtime opportunities Ability to be cross-trained into different roles Clean Earth is a leading provider of environmental services with over 60 facilities throughout the U.S. We are a division of Harsco Corporation, a global powerhouse with over 11,000 employees. And we were recently named as one of America's Most Loved Workplaces 2022 by Newsweek! Job DescriptionThe Order Specialist is responsible for ensuring the order-to-cash process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. The Order Specialist will also serve as a liaison between customer experience, operations, profiling, loss prevention, and billing teams to push orders through the process.Primary Responsibilities (Essential Functions): Monitor, review, and manage open orders daily from several reports and serve as first point of contact for order escalation in the facilityTake ownership of aged delayed billing cases and escalated open orders, initiating investigations into delays Investigate each escalated open order and respond promptly by ensuring:All paperwork is scannedAll lines are on the order and completed as requiredAll weight and quantity discrepancies between documentation and order lines are resolved.All order manifests/BOLs are closedConduct daily review of order errors preventing moves into “Billable” status with facility managersDevelop and execute action plans to resolve the identified delays and errors.Ensure order and billing accuracy prior to orders reaching the Billing team Monitor and resolve delayed billing cases including:Communicating with Customer Experience to resolve “Do Not Bill” commentsClosing final manifestsAccurately completing or confirming transportation order lines.Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of ordersFacilitate communication between Customer Experience, Operations, Billing, and any other department necessary to complete and close Manifest Discrepancy CasesResolve weight and quantity discrepancies between documentation and order linesIdentify continuous improvement ideas and work with BPI team to improve OTC process.Track delays and systematically address root causesEscalate SLA and process non-compliance; report weekly to operations manager on individual facility performance and suggest remedial action (e.g. training, management escalations) as neededLead daily standup meetings with facility leaders and relevant staff including customer experience, operations, and finance on unresolved issuesCollaborate cross-functionally with Billing and Operations teams to facilitate timely invoicingUse data and analytics to understand and resolve account errorsResponsible for performing to days-to-invoice standard established for the TSDFThis person will be accountable and empowered to perform to invoicing standards Perform other reasonably related tasks as assigned by management QualificationsBasic Required Qualifications: Associate’s degree OR 2 years’ experience in Operations, Customer Experience, Billing.Experience using Salesforce, Preview, SPAK, and SteriwisePreferred Qualifications:Experience managing projects or client relationsAdvanced skills in Excel and PowerPointAbility to work in a fast-paced environment with tight deadlines and multiple project deliverablesAbility to effectively work with and influence team members at the TSDF and other departmentsExperience in hazardous waste industryAbility to use data and analytics to understand and resolve errorsPhysical DemandsAbility to work in office and be able to regularly access and use general office equipment including phones, computers, copiers, etc.Must be able to work in a busy, often distracting work environment that is generally climate controlledAbility to occasionally lift and carry up to 20 pounds Ability to sit for long periods of timeAbility to stand or walk for long periods of timeAbility to reliably attend work during scheduled hours on a regular basisThe ability to deal politely and professionally with customers and/or coworkersThe ability to manage several tasks at once to meet deadlinesThe ability to follow direction or instructionThe ability to use a computer to communicate, create, and access informationAdditional InformationClean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.