Job Overview:

Our law firm is seeking an experienced and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for assisting clients and potential customers via our communication platforms. This role will include accurately gathering information, directing communication to the appropriate parties, scheduling consultations and executing our lead follow up strategy. The ideal candidate must have excellent communication skills, strong attention to detail, and the ability to handle confidential and sensitive information.

Our Company:

We pride ourselves on our company culture and environment. Our company evaluates talent and performance based on their ability to fit the company core values. Please review this list and only apply if you feel that they are also important to you and govern how you conduct yourself.

Company Core Values:

-Be a Pro - constantly look to improve at all aspects of your profession

-Serve Others - have a heart of service towards clients and co-workers

-Act with Integrity - in humility, walk out a transparent work life

We will not consider resumes without completed really assessments.

Duties include, but not limited to:

- Serve clients and potential customers with effective, prompt and proactive communication

- Operate live chat feature on website

- Handle various types of communication with potential clients including proactive follow up

- Follow established processes to create and maintain an organized file

- Keep track of data and report to departmental leadership

Here are some of the opportunities this position offers:

- Collaborate with a team of engaged professionals

- Vertical and horizontal growth opportunities

- Extensive classroom and hands on training

- Schedule flexibility

- Sweet office perks (like an espresso bar!)

These are some of the skills that we see help people succeed in this position:

- Self Starter

- Elite communicator

- High Level of Emotional Intelligence

- Friendly and conscientious

- Highly organized

- Ability to maintain confidentiality and handle sensitive information.

- Familiarity with CRM platforms

- Proficient in standard office and computer software systems (i.e., MS Office Suite, Google Chrome, etc.)

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)

Work Location: In person