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CIS Implementation Consultant
Systems & Software - Remote
Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented professional that provides outstanding customer service, has excellent deductive abilities, and thrives on delivering project milestones in a fast-paced environment.
Utilizing industry best practices, methodologies, and process controls, the Implementation Consultant will be responsible for working with a project team to deliverenQuestaCIS solutions and associated value-added services to both new and existing customers.
This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.
The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.
This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. This role requires up to 25% travel in North America.
A valid passport is needed for the travel.
What will be your impact?
Define and understand client business requirements; interpret and apply the information within the scope of the project
Configure the software using workflow and business rules to allow clients to conduct their business processes
Work with data conversion specialist to achieve a smooth transition of legacy data
Train the end-users in how to use the software in both remote and classroom-led sessions
Be adeptonthe functionality and capabilities of the software, making enhancement requests to our product development team when appropriate
Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
Provide CIS subject matter expertise and consulting services for one or more projects teams assigned to new customer implementations, upgrades, and quotes
Participate in discovery sessions with clients to establish As-Is and To-Be processes and produce documentation as required
Assist data conversion resources with data mapping and validation
Draft and execute software testing based on best practices and customer requirements
Document training materials and effectively train the end-users
Serve as a customer advocate and facilitate communication with other internal departments
Provide support during customer testing, production implementation and beyond
What are we looking for?
Bachelor's Degree in Business, Accounting, Information Systems, relatedfieldor equivalent work experience
5 years of CIS, Utility Industry, S&SenQuesta, JIRA, Confluence, and Clarizen is a plus.
Excellent customer service and oral / written communication skills
Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively
Demonstrated ability to listen and interpret requirements, recommendsolutionsand drive / participate in business process analysis sessions with customers
Detailed-oriented and conscientious about meeting expectations
Positive, proactive, and action-oriented attitude and approach
Ability to effectively managea large number oftasks simultaneously, with excellent organizational skills
Familiarity with standard UNIX, FTP, and SQL commands / statements is a plus
What we can offer :
Location / Travel
This opportunity can be performed remotely or from our office in Winooski, VT. Occasional project-related travel may be required (
Full Time
Retail
$88k-113k (estimate)
04/25/2024
05/08/2024
harriscomputer.com
NIAGARA FALLS, NY
1,000 - 3,000
1976
KEVIN BLACK
<$5M
Retail
Harris provides mission critical software solutions for utilities, healthcare, local governments, public safety, and schools throughout the U.S. and Canada. Harris has offices throughout North America. Visit us at www.harriscomputer.com. Harris is a wholly owned subsidary of Constellation Software , Inc. CSI is a publicly traded company on the Toronto Stock Exchange. Trading symbol CSU.
The job skills required for (Remote) Implementation Consultant include Customer Service, Problem Solving, SQL, Data Conversion, Written Communication, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a (Remote) Implementation Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by (Remote) Implementation Consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for (Remote) Implementation Consultant positions, which can be used as a reference in future career path planning. As a (Remote) Implementation Consultant, it can be promoted into senior positions as an Implementation Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary (Remote) Implementation Consultant. You can explore the career advancement for a (Remote) Implementation Consultant below and select your interested title to get hiring information.
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