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PlanCompare Edge Customer Success Coordinator is a client support role that works directly with PlanCompare Edge clients to onboard, train and maintain their PlanCompare Edge SaaS platform.
This role works across the entire company to ensure Client needs are met. It also works closely with PlanCompare Edge Customer Success Manager that oversees program needs are met.
We are looking for a collaborative problem solver that enjoys working with people.
Communicate with the customers and update them on issue status and resolution.
Communicate internally with CSM and internal teams to replicate and resolve client reported issues and regularly provide updates to clients.
Skills required :
Supervisory Responsibility :
This position has no supervisory responsibilities.
Required Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment :
This is a remote position. You must be able to self-motivate and work unsupervised with regular check ins and deadlines.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Expected Hours of Work :
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours.
Travel : Annual
Annual
AAP / EEO Statement
Harris Computer is an EEO / AA / Disability / Vets Employer.
Other Duties :
Full Time
Retail
$73k-100k (estimate)
05/02/2024
05/12/2024
harriscomputer.com
NIAGARA FALLS, NY
1,000 - 3,000
1976
KEVIN BLACK
<$5M
Retail
Harris provides mission critical software solutions for utilities, healthcare, local governments, public safety, and schools throughout the U.S. and Canada. Harris has offices throughout North America. Visit us at www.harriscomputer.com. Harris is a wholly owned subsidary of Constellation Software , Inc. CSI is a publicly traded company on the Toronto Stock Exchange. Trading symbol CSU.
The following is the career advancement route for Customer Success Coordinator positions, which can be used as a reference in future career path planning. As a Customer Success Coordinator, it can be promoted into senior positions as a Customer Success Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Coordinator. You can explore the career advancement for a Customer Success Coordinator below and select your interested title to get hiring information.