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POSITION OVERVIEW:
The part time, event-based Guest Services Coordinator is responsible for providing excellent guest service in all public areas of the Prudential Center. This person is responsible for assisting with all functions of the Guest Services department including team member supervision, event operations, guest resolutions, and incident management. This person must have experience working with large volumes of employees, guests, facility tenants and season ticket members. This person must work closely with our Coordinators and Supervisors.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:
Event Operations and Event Execution
Must be able to assist Coordinators with the following:
QUALIFICATIONS/SKILLS:
WORKING CONDITIONS:
Availability: Must have a flexible schedule, with ability to work weekdays, work nights, able to report by 3:00pm, all day weekends, and holidays when needed.
Physical Demands: This position requires the ability to lift up to 10 pounds. Work may be in steep areas (approx. 60 feet high), in cooler or warmer temperatures; indoors, outside, or right at the doors, and involve standing for 4-6 hours.
Hours: Approximately 70%-80% of all Prudential Center events. Event calendar can be found here: https://www.prucenter.com/events
Shift Length: Shift starts approximately 2 hours before posted door times and ends approximately 1 hour after completion of event.
Work environment: This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, butattendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Part Time
$31k-42k (estimate)
03/24/2024
05/01/2024
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Quotes from people on Guest Services Coordinator job description and responsibilities
Guest Services Coordinators work to alleviate customer complaints or other problems during their hotel stays.
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ACoordinators might oversee other Guest Service Representatives to ensure every team member complies with hotel policies and provide excellent customer service.
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Some Coordinators will take on more front desk activities, or handle day-to-day procedures, whereas other Coordinators might oversee routine activities performed by other employees.
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The Guest Service Coordinator is responsible for creating an atmosphere around the concierge desk that welcomes people, and pro-actively anticipates the needs of the guests so solutions can be offered before being requested,
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The guest service coordinatorwill have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
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Career tips from people on Guest Services Coordinator jobs
Many Guest Service Coordinators enter their positions through experience only or sometimes with an associate’s degree.
02/19/2022: Houston, TX
A guest service coordinator performs a variety of customer relations duties at a hotel.
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Guest service coordinator are hospitality specialists who typically work at hotels.
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Guest service coordinator must communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest.
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There are various methods for resolving problems and conflicts used by the customer service coordinator.
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