JOIN A TEAM THAT PUTS FUN FIRST

Are you ready to take a step in the fun direction? Join the team that puts fun first! At

Harrah’s Resort Southern California, making grown ups smile is what we do best; which is why we stack our dream team with passionate, energetic Funmakers.

Creativity, innovation, and inspiration welcome.

Position Description:

Provides friendly service to all customers who contact the PBX department. Directs all telephone calls to the proper department for handling. Works with the Security department in emergency situations.

Qualifications:

· High school diploma required

· Six months previous experience as a Call Center representative is preferred

· Must be able to type at least 20 w.p.m.

· Must have demonstrated ability to communicate in all aspects of the English language

· Bilingual experience would be a plus

· Must possess excellent customer service skills and speak in a pleasant, quiet and understandable tone of voice

· Must have six months experience working with a computer

· Microsoft Word, Excel, Outlook experience preferred

· Must be able to work a flexible schedule including nights, weekends and holidays as necessary

· Must be able to get along well with co-workers and work as a team

· Must present a well-groomed appearance

Essential Job Functions:

· Answers telephone in accordance with company scripting and routes calls to appropriate departments and/or parties

· Provides excellent service to both internal and external customers

· Meets the attendance guidelines of the job and adheres to departmental and company policies

· Serves as Hotel Representative and customer service role model for other employees.

· Knows special events, promotions and player programs

· Resolves customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools

· Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’ customer service levels

· Ensures that all guest contact is courteous, informative and thorough

· Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner using Service Recovery Tools

· Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service

· Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times

Physical, Mental & Environmental Demands:

· Must be able to sit for at least four hours at a time

· Must be able to work independently

· Must be able to lift up to 10 pounds

· Must be able to respond to visual and aural cues

· Must be able to concentrate for long periods and be able to remember specific details

· Must be able to respond calmly in crisis and stressful situations

· Able to work independently

· Must be able to respond calmly when handling guest conflicts

· Must be able to operate a computer, photocopy machine, fax machine, 10 key adding machine

· Must be able to communicate well in all aspects of the English language

Pay: $18.00 per hour, depending on experience

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Resort

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Experience:

• Call center: 1 year (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person