***This position is based in Northwest Arkansas or Southeast Missouri***

JOB TITLE: REFRIGERATION TECHNICIAN

REPORTS TO: SERVICE MANAGER

REFRIGERATION TECHNICIAN Summary

To deliver more than is expected by repairing and completing the maintenance of heating, ventilation, air conditioning, and refrigeration systems in our stores to the best of my ability.

REFRIGERATION TECHNICIAN: What I Do, How I Do It, and Why I do it

As Refrigeration Tech, this is what I do:

Basic Procedures – Performs preventative maintenance on mechanical, electrical, and electronic components of environmental control systems. This includes preventative maintenance tasks ranging from changing air filters to performing preventative maintenance on large air handling units. Installs replacement motors, electronics, compressors, thermostats, humidistats and fans. Troubleshooting and resolving issues with mechanical and electrical. Utilizes measuring instruments such as multimeters and refrigeration gauges. Maintains records and prepares reports on repairs and services according to Harps and regulatory requirements.

Adaptability – I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.

Coaching/Mentoring – I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risks and learn from their mistakes.

Conflict Resolution – I facilitate the resolution of conflict between others. I seek to understand others’ viewpoints and effectively balance the competing priorities of different individuals. I gain agreement between myself, others, and third parties.

Problem Solving – I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.

Safety/Quality Orientation – I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

As a Refrigeration Tech, this is how I do it:

Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people’s perspective.

Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.

Superior Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.

Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.

Modeling Cultural Values – I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.

Professionalism – I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.

Showing Drive & Taking Action – I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.

As a Refrigeration Tech, this is why I do it:

Customer Focus – I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.

Respecting others/Citizenship – I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.

Supporting Harps’ Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Harps’ Mission Statement – “Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”

POSITION REQUIREMENTS:

• High school diploma or G.E.D. equivalent preferred.
• Three years of experience as an HVACR technician. Type II or Universal Environmental Protection Agency (EPA) certification.
• Equivalent combination of relevant education and experience may be substituted as appropriate
• Demonstrate excellent communication skills.
• Current Class “C” Operator Driver’s License valid (required).
• Applicants will be reviewed online by the hiring department.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
• Ability to interpret, understand and follow instructions.
• Ability to complete tasks in a timely manner.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
• Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print.
• May be exposed to cleaning solvents or other chemicals.
• Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.