Job Description
General Function:
The One Stop Center Student Assistant is the first point of contact for students and visitors to Harper College serving as the welcoming point and providing excellent customer service at the One Stop Center and Information Centers. Assist students in-person, phone, email and chat with questions about College procedures, account information and how to navigate My Harper (student portal). Assist with calling campaigns related to outbound call center efforts and input detailed information to record outbound calls made. Represent the One Stop at events and activities for new and continuing students that support enrollment related functions. Serve as a "storyteller" to other students about Harper and foster relationships that promote positive student experiences. Provide support to One-Stop Center staff as well as assistance with special projects and events as needed. Elements of these duties are subject to working remotely. The One Stop Center is open Monday-Thursday from 8am-7pm and Fridays 8am-4:30pm
Responsibilities
The One Stop Center Student Assistant is the first point of contact for students and visitors to Harper College serving as the welcoming point and providing excellent customer service at the One Stop Center and Information Centers. Assist students in-person, phone, email and chat with questions about College procedures, account information and how to navigate My Harper (student portal). Assist with calling campaigns related to outbound call center efforts and input detailed information to record outbound calls made. Represent the One Stop at events and activities for new and continuing students that support enrollment related functions. Serve as a "storyteller" to other students about Harper and foster relationships that promote positive student experiences. Provide support to One-Stop Center staff as well as assistance with special projects and events as needed. Elements of these duties are subject to working remotely.
Qualifications

• Team player but also able to work independently, be friendly, courteous and reliable.
• Ability to work flexible hours as needed. Represent the College in a professional manner. Maintain confidentiality of student and departmental information.
• Some general office or customer service experience preferably in a fast-paced, high volume environment.
• Excellent verbal and written communication skills. Bilingual students are always needed but this is not a requirement of the job.
• In order to apply for this position, you must be a current Harper College student and enrolled in at least 6 credits per semester.

About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.
About the Team
The One Stop department provides assistance with enrollment, academic records, financial aid and tuition payments.