Job Description
Provides excellent customer service through Harper College's multi-channel communication, including calls, chats and emails and delivers quality information to students and community members.
Responsibilities
Schedule Information: Monday through Friday. Evenings and Saturday hours may be required
Hours Per Week: 37.5
Benefits: Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waivers; and Professional Expense.
Work Conditions: Work is primarily indoor and sedentary in nature.
Duties of Position:
Responsible for answering incoming calls and assisting callers through transferring calls, answering questions, and providing information. Places outgoing and interoffice calls.
Responds to requests for information in-person, via telephone, live chat and by email.
Redirect customers to appropriate departments and teams when appropriate.
Operates Telecom center equipment.
Responsible for and maintains Front Desk/Info Desk area.
Provides routine non-technical information upon request and refers other questions to the appropriate person.
Provides Domestic and International telecom codes to staff.
Maintains records of all long-distance telephone calls. Helps maintain Telecom database.
Performs incidental clerical tasks on occasion.
Interacts with all customers in a friendly and courteous manner.
Performs related duties as assigned.
Working Conditions/Physical Requirements:
Work is primarily indoors and sedentary in nature. May involve lifting to 25lbs. on an occasional basis. During peak periods, some evening and Saturday hours may be required.
Equipment/Tools Used:
Utilizes standard office equipment, including computers, to perform the duties of the job.
Supervision:
Under direct supervision of the One Stop Center Manager, receives oral and written instructions as required.
Required Documents:
***A resume and cover letter are required to complete the application process***
* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.
Harper College is an Equal Opportunity Employer. We strive to create an inclusive learning and working environment where individual differences and identities are respected, valued and embraced. We encourage women, people from historically underrepresented groups, individuals with disabilities and veterans to apply.
Qualifications
Education: High school graduate, or equivalent. Associate's Degree preferred.
Experience: One year of customer service or call center experience required. Proficient in spreadsheet, email, Teams and calendar software in a Windows environment required. Experience with Cisco voicemail systems and outlook email/calendar preferred.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.
About the Team
The One Stop department provides assistance with enrollment, academic records, financial aid and tuition payments.