Job Description
Assists the Registrar with organizing, directing and coordinating the responsibilities of the Registration Office. Responsibilities include managing the daily operations; overseeing office staff and ensuring efficient functioning of the office and its processes; responsible for customer service to students, faculty, staff and related constituencies; corresponding with students on various matters; articulating and enforcing College policies and procedures, responding to inquiries for information and making referrals to other campus units as necessary.
Responsibilities
Assists with the appeals process which includes the review, approval, issuance of refunds when appropriate for students seeking refunds, or administrative withdrawals.
Assists with processing academic transcripts and working in conjunction with a third-party company to securely exchange electronic transcripts.
Reviews, approves, and tracks Joint Agreements for those students pursuing a certificate or degree program not offered at Harper College.
Establishes and approves residency requirements for all students enrolled on a semester-by-semester basis.
Assists with the articulation and enforcement of the College's Assessment and Testing procedures.
Processes student schedule changes throughout the semester, assists division offices with batch registration of dual credit and selective admissions students and maintains electronic registration files for all transactions.
Provides direction to and assists with training and scheduling of full time and temporary registration staff and cross training of other college staff.
Answers and responds appropriately to students by way of managing a busy, multi-line phone system, email, chat and responding to in-person queries and provides counter assistance. Assist students in problem solving and making appropriate referrals.
Processes departmental changes for withdrawn courses, audits, and math lab transfers.
Screens returned mail and distributes information to appropriate staff.
Ensures that Harper's policies and procedures are applied fairly and consistently.
Assists in maintaining effective working relationship with academic colleges and departments.
Works independently to provide continued enhancement of student services and registrar unit operations
Assists Registrar's Office with special projects as assigned.
Performs related duties as assigned
Qualifications
Education: Associate Degreeand Microsoft Office and Excel Proficiency required.
Experience: Two years of general office experience. Experience in admissions, customer service, and record keeping required.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.
About the Team
The Registrars Office plans, directs, and administers the operations of a college admissions and records office and develops and implements policies, rules, and operational procedures related to student admissions, registration, student academic records, transfers, graduation, and other functions of admissions and records services.