Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. 

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Regional Manager - Clinical Operations is responsible for managing the operations of multiple medical practice sites across several HarmonyCares markets. The Regional Manager - Clinical Operations is responsible for achieving financial, clinical, and productivity targets while enabling a positive, memorable customer experience and delivering exceptional patient outcomes. The Regional Manager - Clinical Operations is a strong and supportive people leader that creates a productive and engaging practice environment for all team members. The Regional Manager - Clinical Operations collaboratively partners with Practice site leaders and staff to ensure efficient and optimal utilization of resources and the efficient delivery of services.

• Provides intra-day monitoring of service levels and other KPIs, making adjustments to team allocation as necessary across markets'
• Builds community networks and relationships to assist with execution across key value levers. e.g., hospital, SNF, PCP collaboration and partnerships
• Provides a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
• Inventories and ordering for necessary office and medical supplies
• Supports new team members through onboarding and training processes
• Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
• Monitors and evaluate individuals’ and team performance against defined productivity and clinical targets
• Identifies improvement opportunities for individuals and the team as whole through interpretation of quality monitoring
• Conducts regular 1:1s, performance reviews, and other feedback and coaching sessions to drive continuous improvement and growth
• Coach resources with alignment to the HarmonyCares Performance Management process to ensure highest levels of efficiency, business outcomes, and patient service is continually offered within the team
• Identifies process inefficiencies, bottlenecks, and areas for standardization needed within the team and larger organization

Qualifications

Required Knowledge, Skills and Experience

• Must maintain a valid driver’s license and good driving record
• Three years of experience in management of professional and clinical staff
• Previous practice management or equivalent experience
• Health care experience with profit and loss responsibility
• Must be able to relate professionally and positively to physicians and staff with excellent communication, interpersonal and management skills
• Marketing and geriatric experience a plus

Preferred Knowledge, Skills and Experience

• RN License
• Strong clinical and reimbursement knowledge