HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

The Pharmacy Technician - Anticoagulation will support patient care of Harmony Cares patients through the centralized anticoagulation service. The Pharmacy Technician - Anticoagulation is responsible for supporting optimized anticoagulation patient care and service workflow. This position plays a key role in maintaining a high level of patient and care team satisfaction with exceptional customer service.

Essential Duties and Responsibilities 

• Perform as a highly dependable member of an interdisciplinary team
• Quickly and accurately enter information into the EMR, review patient records and other available information to identify and work to resolve potential discrepancies
• Manage correspondence with providers, coordinate scheduling and monitoring patient appointments
• Communicate regularly with patients through phone or EMR portal regarding visits, medication needs, and/or anticoagulation service procedures
• Provides patient education on medication interactions, diet instructions, and adverse reactions related to anticoagulation
• Support pharmacists with other administrative tasks
• Identify and escalate medication issues that fall outside established protocols
• Communicate effectively with patients, providers, staff members, service teammates, and pharmacies
• Optimize anticoagulation service workflows and processes to improve efficiencies and improve outcomes
• Ensure maintenance of and adherence to established policies and procedures related to anticoagulation
• Maintain accurate and appropriate documentation within EMR
• Assist with report development and tracking of service metrics
• Assist the service, clinical team, regional chief medical officer, and operations partners with ad hoc projects and responsibilities as indicated
• Other duties as assigned

Required Knowledge, Skills, and Experience 

• Active Certified Pharmacy Technician (CPhT)
• Current and unrestricted pharmacy license or required training/certification per state guidelines
• 3 years’ experience in a pharmacy technician role
• Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
• Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment
• Ability to work independently with minimal supervision
• Strong interpersonal, analytical and problem solving skills

Preferred Knowledge, Skills, and Experience 

• Proficiency with Microsoft Office (Word, Excel)
• Experience working with pharmacy technician protocols
• 1 or more years working in an anticoagulation service
• Experience with EMR or pharmacy system

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